Shipping Policy
Last updated: September 8, 2026
This Shipping Policy describes how Autozick handles orders delivered within the United States, Canada, and Australia.
Delivery destinations
Availability is checked for the specific product and address entered at checkout. Some oversized furniture, electrical goods, or carrier-restricted items may not be available to every remote area, island, PO box, military address, or territory. If a carrier cannot serve the address provided, we will contact you before shipment.
Order preparation
Most orders are prepared for shipment within 2–5 business days after payment and address checks are complete. Weekends and public holidays are not business days. A different preparation estimate shown on the product page or at checkout takes priority for that item. Orders containing more than one product may be sent in separate parcels.
Estimated transit after dispatch
| Destination | Available method and typical transit estimate |
|---|---|
| United States | Standard: 3–5 business days; Express: 1–2 business days |
| Canada | 7–18 business days |
| Australia | 8–20 business days |
These windows are estimates rather than guaranteed arrival dates. Oversized furniture, appointment delivery, customs review, severe weather, peak-season volume, or an address correction can take longer. Any more specific estimate shown at checkout or in the shipment notice applies to that shipment.
Shipping charges, taxes, and import costs
Available shipping methods and charges are displayed at checkout in USD. Taxes collected by Autozick are also shown before you pay. For a shipment entering Canada or Australia, the recipient is responsible for customs duty, import tax, brokerage, or local handling charges unless checkout clearly states that a charge has already been collected. A payment provider may charge separately for currency conversion.
Address review and changes
Check the recipient name, street and unit number, city, state or province, postal code, country, telephone number, and email before submitting an order. Email support@autozick.com immediately if a detail is wrong. We will try to update an order that has not entered shipment, but carriers may be unable to reroute a dispatched parcel. Extra carrier charges caused by an incorrect or incomplete customer-provided address may be passed on where permitted by law.
Tracking and split deliveries
When tracking is available, we send it to the contact information associated with the order. A tracking record can take several business days to update after the label is created. Items may arrive on different days when they ship from different facilities or require different carriers; this does not create an additional shipping charge unless the checkout disclosed one.
Delays
If we learn that we cannot ship within the time stated for your order—or within 30 days when no shipment time was stated—we will notify you and offer the choice required by applicable law, which may include agreeing to a revised date or cancelling the unshipped item for a prompt refund. Transit events that occur after dispatch remain subject to the carrier and applicable delivery rights, and we will help investigate when you contact us.
Missing, damaged, or incorrect deliveries
Check the parcel and product soon after delivery. If an item is missing, arrives damaged, or is different from the item ordered, contact support@autozick.com promptly with your order number and a description of the issue. Photographs of the outer package, shipping label, product, and damage can help us review the claim. Keep the item and packaging until we tell you whether the carrier needs to inspect them.
If tracking shows delivery but the parcel is not present, first check nearby entrances, household members, neighbors, and any carrier notice. Then contact us so we can review the tracking and available carrier process.
Shipping help
Email support@autozick.com with the order number and delivery postcode. Nothing in this policy limits a delivery right or remedy that cannot lawfully be excluded.