Shipping policy

Last updated: September 28, 2026

This Shipping & Delivery Policy explains the delivery terms for eligible orders placed on autozick.com. Store prices, the shipping threshold, and checkout charges are stated in United States dollars (USD).

Where we deliver

Autozick accepts eligible delivery addresses in the active European and North American markets, as well as China, Hong Kong, Singapore, Japan, Taiwan, and South Korea. Available countries and delivery methods are confirmed at checkout for the selected product and address. We cannot accept an order where a product or address is restricted by the checkout.

Shipping charges

When the product subtotal is below USD 40, standard shipping is USD 6.99. When the product subtotal is USD 40 or more, standard shipping is free. The threshold is based on the product subtotal after discounts and before shipping and any applicable taxes or duties. US Express shipping is USD 15, with an estimated transit time of 1–2 business days; US Standard is estimated at 3–5 business days. The final order total is shown before payment. Customs duties, import taxes, or local handling charges may be due on international deliveries unless checkout explicitly states that we collected them.

Processing and delivery

We expect to process and dispatch orders within 3 business days after order confirmation. Business days exclude weekends and public holidays. Delivery is estimated at 5–15 business days after dispatch. These are estimates, not guaranteed arrival dates. Large or restricted items, customs review, remote destinations, and carrier disruptions may require additional time; we will communicate a material change when we become aware of it.

Tracking and split shipments

When tracking is available, we send a shipment confirmation with the carrier tracking link. Tracking scans may take time to appear. Items in the same order may arrive in separate parcels without an additional undisclosed shipping charge. You can also use the Track Order page or email support@autozick.com with your order number.

Address changes

Please check your delivery address and contact details before paying. Contact us promptly if a correction is needed; a parcel already dispatched may not be rerouted. An incorrect address supplied by the customer does not automatically qualify for compensation.

Lost packages

If your tracking has stopped updating or you believe your package may be lost, please contact us at support@autozick.com and provide your order number, tracking number, and delivery address. We will investigate the shipment with the delivery carrier. Once the carrier confirms that the package is lost, we will dispatch a replacement at no additional charge within 3 business days.

Delivery delays

Delivery estimates are not guaranteed when a delay results from circumstances beyond our reasonable control, including severe weather, natural disasters, disease outbreaks, epidemics, pandemics, or public health emergencies. If a delay results from an avoidable human or operational error attributable to us or one of our delivery partners, we will review the circumstances and may provide appropriate compensation or another reasonable remedy on a case-by-case basis. This section does not limit any mandatory consumer rights that apply to your order.

Contact

For delivery questions, email support@autozick.com with your order number and delivery postcode. Review the Return & Refund Policy for return and refund requests.