Refund Policy

Last updated: September 8, 2026

We want an order concern to have a clear starting point. Before mailing anything, contact support@autozick.com with your order number, the item involved, and the outcome you are requesting.

30-day change-of-mind requests

You may request a voluntary return within 30 days after the carrier records delivery. To qualify, the item must be unused, unworn, unwashed, unassembled, uninstalled, and in resalable condition with its original parts, labels, manuals, accessories, and packaging. Proof of purchase is required. Approval must be obtained before the item is sent.

For hygiene reasons, a body-contact or wearable product with a removed hygiene seal, signs of wear, washing, or skin contact is not eligible for a change-of-mind return. Custom or personalized goods, gift cards, clearance items marked “final sale” before purchase, and items that cannot safely be resold are also excluded from voluntary returns. These exclusions do not apply when a statutory remedy is available for a faulty, unsafe, damaged, or misdescribed item.

Damaged, faulty, incomplete, or incorrect items

Contact us as soon as reasonably possible if the parcel is damaged, parts are missing, the wrong item arrived, or the product is faulty or materially different from its description. Include photographs or video when available, but the absence of an image does not remove a legal right. Keep the product and packaging while we assess whether troubleshooting, a part, repair, return, replacement, refund, or another remedy is appropriate.

For Australian customers, rights and remedies under Australian Consumer Law continue to apply. A major product problem can entitle the customer to choose a refund or replacement; a minor problem may be remedied as the law permits. Similar non-waivable protections that apply in the United States or Canada remain in force.

Return authorization and destination

Do not send a parcel to the address printed on its original label or to the business correspondence address unless our support team gives that address in written return instructions. Approved return destinations can vary by product and location. An unauthorized parcel may be delayed, refused, or lost and does not guarantee a refund.

If a return is approved, use protective packaging and retain the carrier receipt and tracking number until the case is resolved. You remain responsible for a change-of-mind return in transit. We are responsible for a return method we provide for an eligible faulty, damaged, or incorrect item.

Return shipping and original delivery charges

For an approved change-of-mind return, the customer pays return shipping and any original delivery charge is not refundable unless the law requires otherwise. For a confirmed faulty, damaged, or incorrect product, Autozick will provide or reimburse a reasonable return method where a return is needed. We do not reimburse an unapproved premium or expedited return service.

Inspection and refunds

After an authorized return is delivered, we inspect the item against the approved reason and the condition requirements above. We normally issue an approved refund within 5 business days after inspection. The refund goes to the original payment method where possible. Your bank or payment provider may take an additional 5–10 business days to post it.

If a return arrives used, incomplete, damaged after delivery, or materially different from the approved request, we may reduce or decline a voluntary refund to the extent allowed by law and will explain the decision. A statutory remedy will not be reduced merely because the original packaging is unavailable where the law does not permit that condition.

Exchanges

To reduce inventory and delivery errors, we generally handle a voluntary size, color, or model change as an approved return followed by a new order. A replacement for a faulty or incorrect item is handled according to the circumstances and applicable law.

Cancellations and refunds for unshipped orders

Send a cancellation request promptly. We will cancel and refund an order that has not entered preparation when reasonably possible. Once packing or dispatch has begun, cancellation may no longer be available and the applicable return process will apply. If Autozick cannot ship an item within the promised time and you do not agree to a delay, the unshipped item will be cancelled and refunded as required by law.

How to begin

Email support@autozick.com with:

• Your order number and the email used at checkout.
• The product and quantity involved.
• The reason for the request and your preferred outcome.
• Clear photographs of damage, the product, packaging, and shipping label when relevant.

This policy adds a voluntary return option and does not replace any consumer right that cannot legally be waived.